Welcome to Sporty's Customer Care Center

Our products are cutting edge, but our customer service is old-fashioned.

At Sporty’s, you can rest assured that we prioritize personal connections over automated systems. When you reach out to our customer service department, you won't encounter requests to enter lengthy account numbers on your phone's touchpad. Instead, you'll have the pleasure of speaking directly with one of our dedicated Sporty’s employees.

Our team boasts an impressive average customer service tenure of 28 years, and we operate right here at the Clermont County Airport in Ohio—no remote phone banks for us. You'll find our customer service staff working side by side with other team members, ensuring a seamless and efficient experience.

Angie, Carmen, Jeremy, Joyce, Lisa, Eric —all of our helpful staff—are committed to providing you with the answers you need, assistance with any concerns, prompt resolution of issues, and the attentive ear you deserve. Our mission is to make your shopping experience with Sporty’s the best it can be.

It all starts with our unwavering guarantee, which has remained unchanged since 1962. We stand by it wholeheartedly. If, for any reason, you are not fully satisfied with your purchase, please let us know, and we will take the necessary steps to make things right. If you wish to request a refund or exchange, simply return the product within 30 days in its original condition—no complicated fine print or unnecessary hassle involved. Your satisfaction is our priority.

Contact Us:

If at any time you have a question about a product or an order, contact our friendly staff.

You'll have the choice to create an account after placing an order. Although you don't need an account to complete an order, it will speed up the checkout process during future visits.

The username for your account will be the email address you used to check out. If you forget your password, you can reset it here.

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If you feel uncomfortable sending your personal information over the internet, you may always place an order by calling 1.800.776.7897 or by faxing 1.800.543.8633.

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Sporty’s guarantees competitive pricing on everything we sell. If you find a competitor offering an identical item at a lower advertised price, just email, mail or fax us the ad, and Sporty’s will match that price.

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Sporty’s is always looking for quality products. If you have a product you feel would be a fit for one of our catalogs, please send it. Once we receive the product, it will be reviewed and tested. Sporty’s tests thousands of products a year, but only 5% pass our rigorous standards. This ensures our products won't just meet our customers' needs, they'll exceed them. If you have a product you would like us to review, please send it to:

When sending products to Sporty’s for review, please include:

• Company Profile
• Product Description and information
• Wholesale pricing
• Contact Information
• UPS call tag (if you'd like the sample returned)

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When you arrive at payment method in the checkout process choose "Gift Cards", enter the gift card number in the box provided and click "Activate".

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Due to changes in federal regulations, Sporty’s is now required to collect and remit sales tax on transactions occurring in your state. As a Sporty’s dealer, if you provide us with your resale/tax exemption certificate, sales tax will not be collected on your orders. Once your certificate is received, we will update your account so that any orders placed with us are exempt from sales tax.

If you are eligible and have a tax exemption certificate, please email it to taxexempt@sportys.com

Below is a list of states where we currently collect and remit sales tax: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Washington D.C., Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin and Wyoming

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Excluded Items

Not all items are eligible to receive a discount. A partial list of items that are not discounted include:
Headsets from Lightspeed, Bose, David Clark, Clarity Aloft, AKG, Telex, ASA.
GPSs from Garmin.
ADS-B receivers from Appareo, Garmin and Dual.

Due to a Ray Ban policy, Ray Ban sunglasses may not be purchased by Sporty's dealers.

To determine if an item receives a discount, first log in to your dealer account. If a product does not have a price underneath the retail price on the page labeled "as low as" or "buy 2 for...", then that item is not eligible for a discount.

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Make that special gift even more special with Sporty’s Gift Wrapping Service. Selected Catalog items can be gift wrapped for only $12.95 each, professionally wrapped in navy blue paper with brilliant white ribbon and a personalized card. Please add one day to our standard delivery. Not all items are eligible for gift wrapping. You will see the gift wrapping option as you place items in your shopping cart.

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Here at Sporty’s we do everything we can to make your shopping experience as easy and enjoyable as possible. When you place an order, tell us when you need the item to arrive during the checkout process. We will ship it to arrive on the desired date. But that’s not all; if you’re buying a gift you can take advantage of Sporty’s custom gift wrapping and let us do all of the work for you. You will see the gift wrapping option as you place items in your shopping cart. Buy Now and Ship Later is a free service, customer pays regular shipping cost.

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Advertising and Website Content Errors

While we try to make sure that all product information, website and catalog prices are accurate at all times, we are not responsible for typographical and other errors that may appear on the website or catalog. If the posted price for a product is incorrect due to typographical or other error (e.g., data transmission), we are only responsible for the correct price, which we will endeavor to provide to you as soon as we become aware of the error. We make every effort to provide you the most accurate, up-to-the-minute information. 

Limitations on Free Shipping

Free ground shipping applies to orders placed that are shipped to the contiguous United States. Expedited shipping, motor freight shipments, and orders shipping outside the contiguous 48 states do not ship free. Select products may be excluded.